F5 message occurs every time in spool - how to resolve permanently

Hi All,

User perform an activity (printing BoEs and sending them to customers) every Wednesday and every week gets the same error message.

Generate 1 spool number, but  there are 2 outputs (instead of 1) and 1 of them is every week in error. The image below is expanding F5 status.

How to resolve this issue permanently??

Thanks

Sriram