Hi,
There are lots of places you can get the reporting capturing mpt and irt.
Refer SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki section "5 SLA reporting and monitoring"
Thanks
Jansi
Hi,
There are lots of places you can get the reporting capturing mpt and irt.
Refer SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki section "5 SLA reporting and monitoring"
Thanks
Jansi